Update: Torrent is back!
21-10-22 — 15:30 CEST
Summary and resolution
The first batch of Torrent cases had an issue with the Nexus 9P Slim Fan Hub causing a potential electrical malfunction. We temporarily halted sales and manufacturing as the design was updated.
Following production and distribution of the new design, existing Torrent stock has been re-worked to include the updated Fan Hub and the Torrent is now back on sale in most regions.
If you bought a Torrent prior to the update or wish to verify which Fan Hub version your case has, please refer to the following page: Torrent Support, where you can order a replacement kit free of charge if needed through this form.
Thank you for your patience and understanding during this time, we’re excited to see the Torrent back on shelves worldwide and looking forward to seeing your builds in it!
Important message regarding Torrent
21-08-31 — 21:30 CEST
We have an important message regarding the Torrent.
Some reports of Fan Hubs damaged in manufacturing potentially causing a short-circuit have led us to re-evaluate the circuit board design.
We remain committed to the quality of our products and the Nexus 9P Slim Fan Hub included with the Torrent does not live up to the standards customers expect from us. Our development team is working tirelessly to design and manufacture an updated version that will address these issues as soon as possible.
If you own a Torrent case, we ask that you unplug the Fan Hub (instructions available here) and fill in the form available here and a replacement kit will be sent to you as soon as possible.
You can still use your Torrent without the Fan Hub, but given the compromised feature set, we are also coordinating with retail partners to enable a smooth refund process if you prefer not to wait for the replacement kit. We have temporarily stopped sales of the Torrent until the Fan Hub is updated.
We sincerely apologize for your inconvenience.
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Resources:
Latest information & updates: click here
How to verify your Fan Hub version: click here
How to install your new Fan Hub: click here
How to disconnect the Fan Hub: click here
How to check your products S/N: click here
Request replacement kit and get in contact with our support: click here
