Warranty information
On this page you can read up on our warranty terms. If you have any questions you are always welcome to contact us or create a support ticket.
Is my product still under warranty?
Your warranty is active from the point of purchase, so you may be asked to provide customer service with a receipt.
I need technical support.
Open a ticket for our support department by clicking here.
For Technical Support in the United States, please mail our U.S. subsidiary Fractal Design North America Inc. or call 855-446-3722 (855-I-GO-FRAC) for direct service. To create an online support ticket, please click here.
Cases
All of our cases come with a 2 year warranty
PSU/Power Supplies
Ion+ and Ion SFX-L - 10 year warranty Ion Gold - 7 year warranty Anode SFX - 3 year warranty Edison series - 5 year warranty Tesla 80 Plus series - 5 year warranty Newton R2 & R3 series - 5 year warranty Newton series - 3 year warranty Integra R series - 3 year warranty Integra series - 3 year warranty Tesla series - 3 year warranty
Fans
Prisma AL-series - 3 year warranty Prisma SL-series - 2 year warranty Aspect series - 2 year warranty Venturi series - 3 year warranty Silent series - 2 year warranty Silent LL series - 2 year warranty Dynamic GP series - 2 year warranty Dynamic X2 series - 2 year warranty
Water-cooling
All of our water-cooling products come with a 5 year warranty
TG Panels/Glass
All of our glass products come with a 2 year warranty
Other products
Consult the product sheet/manual, or contact us.