Warranty information

On this page you can read up on our warranty terms. If you have any questions you are always welcome to contact us or create a support ticket.

Is my product still under warranty?

Your warranty is active from the point of purchase, so you may be asked to provide customer service with a receipt.

I need technical support.

Open a ticket for our support department by clicking here.

For Technical Support in the United States, please mail our U.S. subsidiary Fractal Design North America Inc. or call  855-446-3722 (855-I-GO-FRAC) for direct service. To create an online support ticket, please click here.

Cases

All of our cases come with a 2 year warranty

Chairs

Refine comes with a 5 year warranty on mechanical parts and a 3 year warranty on soft parts (e.g. upholstery, lumbar support pad, arm caps and headrest)

Water Cooling

All of our water-cooling products come with a 5 year warranty

PSU/Power Supplies

Ion+ and Ion SFX-L - 10 year warranty
Ion Gold - 7 year warranty
Anode SFX - 3 year warranty
Edison series - 5 year warranty
Tesla 80 Plus series - 5 year warranty
Newton R2 & R3 series - 5 year warranty

Newton series - 3 year warranty
Integra R series - 3 year warranty
Integra series - 3 year warranty
Tesla series - 3 year warranty

Fans

Prisma AL-series - 3 year warranty
Prisma SL-series - 2 year warranty
Aspect series - 2 year warranty

Venturi series - 3 year warranty

Silent series - 2 year warranty
Silent LL series - 2 year warranty

Dynamic GP series - 2 year warranty
Dynamic X2 series - 2 year warranty

TG Panels/Glass

All of our glass products come with a 2 year warranty

Other products

Consult the product sheet/manual, or contact us.