Warranty information
On this page you can read up on our warranty terms. If you have any questions you are always welcome to contact us or create a support ticket.
Is my product still under warranty?
Your warranty is active from the point of purchase, so you may be asked to provide customer service with a receipt.
I need technical support.
Open a ticket for our support department by clicking here.
For Technical Support in the United States, please mail our U.S. subsidiary Fractal Design North America Inc. or call 855-446-3722 (855-I-GO-FRAC) for direct service. To create an online support ticket, please click here.
Oh no, my warranty just expired. Is there any point contacting you?
The truth is, we’re usually not very strict when it comes to expired warranties. If we have the part(s) you need, chances are it will work out just fine. (And if you have an entertaining back-story about what happened, it’s a safe bet you’ll go to the top of the list.)
Cases
All of our cases come with a 2 year warranty
PSU/Power Supplies
Ion series - 10 year warranty Edison series - 5 year warranty Tesla 80 Plus series - 5 year warranty Newton R2 & R3 series - 5 year warranty Newton series - 3 year warranty Integra R series - 3 year warranty Integra series - 3 year warranty Tesla series - 3 year warranty Essence series - 2 year warranty
Fans
Prisma AL-series - 3 year warranty Prisma SL-series - 2 year warranty Venturi series - 3 year warranty Silent series - 2 year warranty Silent LL series - 2 year warranty Dynamic GP series - 2 year warranty Dynamic X2 series - 2 year warranty
Water-cooling
All of our Celsius products come with a 5 year warranty
TG Panels/Glass
All of our glass products come with a 2 year warranty
Other products
Consult the product sheet/manual, or contact us.