Update: Riser replacement available.
01-03-23 – 16:00 CET
Ridge riser card – replacement units
The PCIe riser card supplied with Ridge was discovered to be incompatible with some hardware configurations when run in PCIe 4.0 mode.
Since then, we have been working on developing an updated riser to enable PCIe 4.0 compatibility for those configurations.
A limited batch of replacement cards are now ready, with sufficient quantity to meet the needs of all customers who have reported compatibility issues as yet.
Thank you for your patience and understanding during this time, as we’re preparing to include this solution in newly produced Ridge units.
We will update you as soon as Ridge is restored to 4.0 compatibility.
Ridge riser card – PCIe 4.0
12-01-23- 15:00 CET
The PCIe riser card supplied with Ridge has been discovered to be incompatible with some hardware configurations when run in PCIe 4.0 mode.
After extensive testing, we have determined that while most systems will run PCIe 4.0 using the Ridge riser card without issue, those experiencing issues with stability will need to run the system in PCIe 3.0 mode for now. This can be enabled in the motherboard BIOS settings.
We are developing a solution to enable full PCIe 4.0 compatibility, but until that is ready, we will update our listings to reflect that only PCIe 3.0 compatibility is guaranteed.
Currently affected users, please contact our customer service team at [email protected] to receive assistance and continuous updates with the latest information until we have a riser replacement available. The customer service team can also help those requiring guidance in switching to PCIe 3.0 mode.
We thank you for your understanding and apologize for any inconvenience.