Information regarding Ridge riser card – PCIe 4.0

Ridge riser card – PCIe 4.0

The PCIe riser card supplied with Ridge has been discovered to be incompatible with some hardware configurations when run in PCIe 4.0 mode.

After extensive testing, we have determined that while most systems will run PCIe 4.0 using the Ridge riser card without issue, those experiencing issues with stability will need to run the system in PCIe 3.0 mode for now. This can be enabled in the motherboard BIOS settings.

We are developing a solution to enable full PCIe 4.0 compatibility, but until that is ready, we will update our listings to reflect that only PCIe 3.0 compatibility is guaranteed.

Currently affected users, please contact our customer service team at ridge.support@fractal-design.com to receive assistance and continuous updates with the latest information until we have a riser replacement available. The customer service team can also help those requiring guidance in switching to PCIe 3.0 mode.

We thank you for your understanding and apologize for any inconvenience.